The announcement of the decision to adapt the tenancy agreements was made by Mosaic World, a new holding with an interest in several parties including, as of January 1 of this year, real estate management company Camelot Europe. Camelot operates as landlord and building manager in dozens of Dutch municipalities, including on the TU/e grounds as landlord of the Luna building. Last year, the company launched a pilot in Enschede where the University of Twente was asked to co-determine the service costs as an independent third party.

This assessment method was such a success apparently, that Camelot decided to directly involve tenants in the determination of service costs from now on. The advantage is that tenants will have a better understanding of the costs, and that they will be less surprised by the amount they are required to pay. This new method of determining service costs settlement will be proposed to residents committees nationwide.

Uniformity of costs

Camelot’s management held numerous talks over the past months with tenants, clients, local politicians and interest groups with the aim of improving its quality of service. During these talks, parties expressed their wish that tenants should no longer have to pay 100 euros in advance for end of tenancy cleaning.

Camelot has now decided to comply with this demand and will implement it in its service with immediate effect. Another frequently asked question pertained to damage and replacement costs. Camelot will take action on this issue as well and agreed to draw up a uniform list that will clarify in advance any possible damage repair or replacement costs. Tenants will also be given more freedom to repair damages themselves instead of having to leave this up to Camelot.

No access

Cursor wrote about these topics before, and concluded that trespassing, final inspections, supposed damages and their effects on deposits, and the refusal to pay back deposits on time in particular have led to much annoyance among residents. After repeated requests, Camelot has to date still not given Cursor access, as was promised, to the questionable invoices issued to tenants with unclear cost specifications and without VAT details.